Terms of Service

TERMS OF SERVICE

Last updated: September 20, 2026

1. INTRODUCTION

These Terms of Service ("Terms") govern your use of sonicnord.com (the "Site") and any purchase made from Sonic Nord.

Throughout these Terms, "Sonic Nord", "we", "us" and "our" refer to Sonic Nord, operated by:

Sonic Nord
Email: support@sonicnord.com

By visiting the Site, placing an order or otherwise using our services, you agree to these Terms.

Nothing in these Terms limits or excludes any consumer right that cannot legally be limited or excluded under applicable law.

2. ONLINE STORE TERMS

You must be legally capable of entering into a binding agreement in your country or state of residence to place an order.

Our products are primarily intended for personal consumer use unless we expressly agree otherwise.

You may not use our products, Site, content, branding or services for any unlawful or unauthorized purpose.

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases involving:

- suspected fraud;
- unauthorized resale;
- payment abuse;
- obvious pricing errors;
- inventory errors;
- technical errors;
- misuse of promotions;
- violation of these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, colors, specifications, features, dimensions and images accurately.

Actual product colors may vary slightly due to:

- screen settings;
- lighting;
- photography;
- manufacturing batches;
- natural material variation.

Minor variations that do not materially affect the intended function or quality of a product are not considered defects.

We may update product specifications, packaging, accessories or presentation from time to time, provided that the essential function and quality of the product are not materially reduced.

Lifestyle images, mockups and marketing visuals are for illustrative purposes unless expressly stated otherwise.

4. PRODUCT USE AND SAFETY

Sonic Nord AudioBand products are consumer audio accessories.

They are not:

- protective equipment;
- hearing protection;
- medical devices;
- safety equipment;
- substitutes for approved helmets or other protective gear.

You are responsible for using Sonic Nord products safely and in accordance with applicable laws and manufacturer instructions.

Always maintain adequate awareness of your surroundings.

Do not use audio at a volume that prevents you from hearing important environmental sounds, warnings, traffic, other people, ski patrol instructions or other safety signals.

Sonic Nord does not recommend using audio products in situations where reduced situational awareness may create a safety risk.

Use of a Sonic Nord product does not reduce the need to correctly wear and use any helmet or other protective equipment.

5. ORDERS AND CONTRACT FORMATION

Submitting an order does not automatically mean that the order has been accepted.

An order is generally accepted when we send an order confirmation or begin fulfillment, subject to applicable law.

We may contact you to verify:

- payment details;
- shipping information;
- suspected fraudulent activity;
- unusual order quantities;
- other information reasonably necessary to process the order.

You are responsible for providing accurate billing, shipping and contact information.

If incorrect information provided by you causes an order to be delayed, returned or reshipped, we may charge reasonable additional shipping costs where permitted by law.

6. PRICES, TAXES AND PAYMENT

Prices may vary depending on:

- country;
- currency;
- promotion;
- sales channel;
- market;
- applicable taxes.

Applicable VAT, sales tax or other taxes that Sonic Nord is legally required to collect will be displayed or calculated at checkout where applicable.

Placing an order does not remove any tax, customs or reporting obligations imposed by applicable law.

We reserve the right to correct obvious pricing, discount or technical errors before fulfillment.

If a pricing error affects an order you already placed, we may contact you and, where legally permitted, give you the choice to:

- proceed at the corrected price; or
- cancel the affected order and receive a refund.

Payment must be successfully authorized before fulfillment.

7. INTERNATIONAL SHIPPING, DUTIES AND TAXES

Sonic Nord sells internationally.

Orders may be fulfilled from warehouses or fulfillment partners located in countries other than the customer's country of residence, including China.

Depending on the destination and shipping method, shipments may be sent:

- with duties and taxes prepaid, commonly referred to as DDP; or
- with duties and taxes payable separately by the recipient, commonly referred to as DAP or DDU.

Where the checkout, Shipping Policy or selected shipping method expressly states that duties and taxes are included, Sonic Nord or its logistics partner will arrange payment of those charges.

Where duties and taxes are expressly stated as not included, and where applicable law permits this arrangement, the customer may be responsible for:

- import VAT;
- customs duties;
- tariffs;
- brokerage fees;
- customs clearance fees;
- other charges imposed by local authorities.

This clause does not transfer to the customer any tax that Sonic Nord is legally required to collect, report or remit.

Sonic Nord will not intentionally misdeclare product values, origin or customs classifications in order to avoid legally due taxes or duties.

8. SHIPPING AND DELIVERY

Delivery dates and transit times displayed on the Site are estimates unless expressly stated as guaranteed.

International deliveries may be affected by:

- customs processing;
- carrier delays;
- weather;
- peak seasons;
- public holidays;
- incorrect customer information;
- events outside our reasonable control.

We will make reasonable efforts to dispatch orders within the timeframe communicated at the time of purchase.

Where applicable law requires us to provide a delay notice, cancellation option or refund, we will do so.

Customers should monitor tracking information after shipment.

If a package appears to be:

- lost;
- damaged;
- incorrectly delivered;
- materially delayed;

please contact support@sonicnord.com as soon as reasonably possible.

9. 100-DAY MONEY-BACK GUARANTEE

Sonic Nord offers a voluntary 100-Day Money-Back Guarantee on eligible products unless a product is specifically excluded from the guarantee before purchase.

You must contact us within 100 days after delivery to begin a return under this guarantee.

Eligible products may have been reasonably tried and used.

The guarantee does not cover products that have been:

- intentionally damaged;
- materially altered;
- abused;
- lost;
- destroyed;
- improperly cleaned;
- used in a manner clearly inconsistent with normal consumer use.

Where reasonably possible, the product and its included components should be returned together.

For ordinary change-of-mind returns, return shipping costs are the customer's responsibility unless applicable law requires otherwise.

If the item is defective, damaged on arrival or incorrectly supplied, Sonic Nord will cover the reasonable cost of return or replacement where required.

Original premium or express shipping charges are non-refundable unless:

- the product was defective;
- the order was incorrect;
- applicable law requires otherwise.

Once an approved return has been received and inspected, the refund will normally be issued to the original payment method where reasonably possible.

We reserve the right to reject fraudulent, duplicate or abusive claims, including repeated attempts to obtain multiple refunds for substantially the same purchase.

The 100-Day Money-Back Guarantee is a voluntary commercial guarantee provided by Sonic Nord.

It is in addition to, and does not replace, any statutory consumer rights.

10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive an incorrect, damaged or defective product, contact us at support@sonicnord.com as soon as reasonably possible.

We may request:

- your order number;
- photographs;
- video;
- a description of the issue;
- other reasonable information required to investigate the claim.

Depending on the circumstances and applicable law, we may offer:

- replacement parts;
- a replacement product;
- repair;
- store credit;
- refund.

Nothing in this section limits mandatory statutory rights.

11. PROMOTIONS, BUNDLES AND DISCOUNTS

Promotions, free gifts, bundles, discount codes and special offers may be subject to additional terms displayed with the relevant offer.

Unless expressly stated otherwise:

- promotions cannot be combined;
- discounts have no cash value;
- promotional offers may be limited in quantity or time;
- discount eligibility may depend on the contents of the order.

If part of a discounted bundle is returned, the refund may be recalculated based on the promotional value of the products that the customer keeps, where this was clearly disclosed and is legally permitted.

For example, if a Buy 2 Get 1 Free promotion is partially returned, we may recalculate the refund so that the remaining products reflect the correct non-promotional or adjusted promotional price.

Free promotional items may need to be returned where the qualifying purchase is fully refunded.

We may change or end future promotions at any time.

Changes will not normally alter an already accepted order except where required to correct an obvious error.

12. STATUTORY CANCELLATION AND CONSUMER RIGHTS

Our voluntary 100-Day Money-Back Guarantee does not reduce any statutory rights.

Customers in jurisdictions with mandatory:

- cooling-off periods;
- cancellation rights;
- warranty rights;
- conformity rights;
- refund rights;

continue to have those rights.

Customers in the United Kingdom, European Economic Area or other jurisdictions may have additional legal cancellation or product rights that apply independently from the Sonic Nord 100-Day Money-Back Guarantee.

Where mandatory law conflicts with these Terms, the mandatory law will take priority.

13. WEBSITE AVAILABILITY

We do not guarantee that the Site will always be:

- uninterrupted;
- error-free;
- secure;
- continuously available.

We may occasionally suspend or modify parts of the Site for maintenance, security, technical improvements or operational reasons.

Nothing in this section affects an existing order or any mandatory consumer right.

14. THIRD-PARTY SERVICES

Our Site may use third-party services, including:

- Shopify;
- payment processors;
- delivery companies;
- fulfillment providers;
- analytics services;
- review platforms;
- customer-service platforms.

Third-party services may have their own terms and privacy policies.

Sonic Nord is not responsible for independent third-party services except where applicable law makes us responsible for their actions in connection with your order.

15. INTELLECTUAL PROPERTY

The Sonic Nord name, logos, product designs, graphics, photographs, videos, website content, advertising materials and other original materials are owned by or licensed to Sonic Nord.

They are protected by applicable intellectual property laws.

You may use the Site for personal, non-commercial purposes.

You may not, without prior written permission:

- copy;
- reproduce;
- republish;
- commercially exploit;
- distribute;
- scrape;
- modify;
- create unauthorized commercial derivative works from;

Sonic Nord content or branding.

16. REVIEWS AND USER-GENERATED CONTENT

If you voluntarily submit a review, photograph, video, testimonial or other content to Sonic Nord, you confirm that:

- the content is yours; or
- you have permission to provide it.

Where you expressly submit content for publication or marketing use, you grant Sonic Nord a non-exclusive, worldwide, royalty-free license to reproduce and display that content for legitimate business and marketing purposes, subject to applicable privacy and advertising laws.

Sonic Nord will not knowingly present fabricated testimonials as genuine customer reviews.

17. PROHIBITED USES

You may not use the Site to:

- commit fraud;
- distribute malware;
- interfere with Site security;
- violate intellectual property rights;
- impersonate another person;
- engage in unlawful activity;
- exploit vulnerabilities;
- commercially scrape protected content without authorization;
- abuse promotions, returns or payment systems.

We may restrict access where reasonably necessary to protect Sonic Nord, our customers or the Site.

18. DISCLAIMER OF WEBSITE WARRANTIES

The Site and its informational content are provided on an "as available" basis to the fullest extent permitted by law.

We do not guarantee that every:

- description;
- image;
- translation;
- technical specification;
- website element;

will always be completely free from typographical or technical errors.

This section does not exclude warranties, guarantees or consumer rights that cannot legally be excluded.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Sonic Nord will not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the contract was entered into.

To the fullest extent permitted by law, our aggregate contractual liability arising directly from a particular purchase will not exceed the amount paid to Sonic Nord for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits mandatory liability relating to:

- fraud;
- intentional misconduct;
- statutory consumer rights;
- death or personal injury where liability cannot legally be excluded;
- defective products where applicable law does not allow liability to be excluded.

20. PRODUCT MISUSE AND PERSONAL RESPONSIBILITY

You are responsible for deciding when and where it is safe and lawful to use an audio product.

Activities such as:

- skiing;
- snowboarding;
- cycling;
- motorcycling;
- outdoor sports;

involve risks independent of Sonic Nord products.

Sonic Nord is not responsible for injury or loss caused solely by:

- unsafe conduct;
- excessive listening volume;
- failure to remain aware of surroundings;
- improper helmet use;
- violation of local laws;
- misuse of the product;
- use contrary to clear safety instructions.

This section does not exclude liability for a defective product or any liability that cannot legally be excluded.

21. INDEMNIFICATION

To the extent permitted by applicable law, you may be responsible for losses or claims reasonably incurred by Sonic Nord as a direct result of:

- intentional unlawful misuse of the Site;
- fraud;
- infringement of third-party rights;
- unauthorized commercial exploitation of Sonic Nord intellectual property.

This clause does not apply where such liability would be unfair or prohibited under consumer law.

22. PRIVACY

Personal information is processed in accordance with our Privacy Policy.

Payment information is generally processed by authorized payment providers and our ecommerce platform rather than stored directly by Sonic Nord, except where necessary and legally permitted.

Please review our Privacy Policy for information about how personal information is collected, used and processed.

23. ELECTRONIC COMMUNICATIONS

You agree that transactional communications relating to:

- orders;
- payments;
- delivery;
- returns;
- customer service;

may be provided electronically.

Marketing email or SMS communications are subject to applicable consent and unsubscribe requirements.

Purchasing a product does not waive your rights concerning marketing communications.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

- law;
- fulfillment operations;
- services;
- payment methods;
- business practices.

The Terms applying to a purchase are generally those in effect when the order was placed, unless a later change is legally required or benefits the customer.

The current version will be published on the Site with the date of the latest update.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or interpreted only to the extent necessary.

The remaining provisions will continue to apply where permitted by law.

26. NO WAIVER

If Sonic Nord does not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision later.

27. GOVERNING LAW AND DISPUTES

These Terms and contracts entered into with Sonic Nord are governed by the laws of the Netherlands.

This choice of law does not deprive consumers of mandatory protections that apply to them under the laws of their country or state of residence where those protections cannot legally be excluded.

Before starting formal legal proceedings, we encourage customers to contact:

support@sonicnord.com

so that both parties can attempt to resolve the dispute in good faith.

Where legally permitted, disputes will be submitted to the competent courts in the Netherlands.

Nothing in this section deprives a consumer of access to a court, remedy or jurisdictional protection that applicable law does not allow the parties to exclude.

28. ENTIRE AGREEMENT

These Terms, together with our:

- Refund Policy;
- Shipping Policy;
- Privacy Policy;
- product-specific conditions;
- promotion-specific conditions;

form the agreement between you and Sonic Nord relating to your purchase and use of the Site.

If these Terms conflict with mandatory law, mandatory law takes priority.

29. CONTACT INFORMATION

Questions about these Terms can be sent to:

Sonic Nord

Country:
The Netherlands

Email:
support@sonicnord.com