Shipping & Refund Policy

Shipping

Worldwide Delivery
We ship worldwide from our international fulfillment centers. Orders are delivered to the address provided at checkout.

Processing Time
Orders are processed within 1–3 business days.
Once your order is shipped, you will receive a confirmation email with a tracking link.

Delivery Time
Typical delivery time is 5–8 business days, depending on your location and local carriers.

Tracking
All shipments include real-time tracking updates. Tracking information becomes active once the carrier scans your package.

Delivery Issues
If your order is delayed, lost, or delivered damaged, contact us immediately. We will investigate with the carrier and provide a replacement or suitable solution.

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Refunds & Returns

100-Day Return Window
You may return your order within 100 days, even if the product has been used.

Return Process
To request a return, contact our support team at support@sonicnord.com.
Returns must be approved before being sent back. Unauthorized returns may not be processed.

Refund Eligibility
A refund is issued once the returned item is received and inspected.
Shipping fees are non-refundable unless the product arrived damaged or incorrect.

Exchanges
If you need to exchange a product due to a defect or issue, contact us. We will arrange a replacement at no additional cost.

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Support

For any questions about shipping, tracking, or returns, our team is available at:
support@sonicnord.com