Shipping Policy

SHIPPING & DUTIES POLICY

Last updated: September 20, 2026

1. ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Once your order has been shipped, you will normally receive a shipping confirmation email containing tracking information where available.

2. ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

United States:
5–10 business days

United Kingdom:
5–10 business days

Europe:
5–12 business days

Rest of the World:
7–15 business days

These delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to customs processing, carrier delays, weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.

3. INTERNATIONAL FULFILLMENT

Sonic Nord operates internationally.

Orders may be shipped from different warehouses or fulfillment partners depending on:

- customer location;
- product availability;
- inventory levels;
- shipping route;
- fulfillment efficiency.

Some orders may be fulfilled directly from our international fulfillment partners, including fulfillment facilities in China.

Receiving an order from an international fulfillment location does not affect your rights under our Refund & 100-Day Money-Back Guarantee Policy.

4. TRACKING

Where tracking is available, tracking information will be sent to the email address provided during checkout.

Tracking information may take 24–72 hours after shipment to begin displaying movement.

In some cases, international shipments may use more than one carrier.

This can result in the tracking number or tracking page being updated when the parcel is transferred to a local delivery partner.

5. SHIPPING COSTS

Shipping costs, where applicable, are displayed during checkout before payment is completed.

Sonic Nord may offer:

- free shipping;
- promotional free shipping;
- express shipping;
- other shipping promotions;

depending on the destination, order value or promotion active at the time of purchase.

Shipping promotions may be changed or discontinued for future purchases at any time.

6. CUSTOMS, DUTIES AND IMPORT TAXES

International shipments may be subject to:

- customs duties;
- import VAT;
- tariffs;
- brokerage fees;
- customs clearance charges;
- other government charges.

Depending on the destination and shipping method, orders may be shipped either:

- Duties and taxes paid in advance (DDP); or
- Duties and taxes payable by the recipient (DAP/DDU).

Where duties and taxes are clearly stated as included at checkout, Sonic Nord or its logistics partner will arrange payment of those applicable charges.

Where duties and taxes are clearly stated as not included, the customer may be responsible for charges imposed by local customs or tax authorities where permitted by applicable law.

Sonic Nord does not control charges imposed directly by local customs authorities.

Nothing in this policy transfers to the customer any taxes that Sonic Nord is legally required to collect or remit.

7. UNITED STATES ORDERS

Orders to the United States may be fulfilled from international fulfillment centers.

Estimated delivery time is normally 5–10 business days after dispatch.

Depending on the shipping route, product origin, order value and applicable United States customs rules, duties, tariffs or import charges may apply.

Where Sonic Nord uses a DDP shipping service, applicable import charges will be handled through Sonic Nord or our logistics partner.

Where a shipment is sent using another legally permitted shipping arrangement, additional charges may be payable by the recipient.

Any applicable sales tax that Sonic Nord is required to collect will be calculated at checkout where appropriate.

8. UNITED KINGDOM ORDERS

Orders to the United Kingdom normally arrive within approximately 5–10 business days after dispatch.

Applicable VAT, customs or import treatment depends on:

- order value;
- shipping method;
- applicable UK tax rules;
- whether taxes were collected at checkout.

Where Sonic Nord is legally required to collect UK VAT at the point of sale, the applicable VAT will be collected and handled accordingly.

For orders where import charges are legally payable by the recipient, these may be requested by the carrier or customs authority before delivery.

9. EUROPEAN ORDERS

Orders to European destinations normally arrive within approximately 5–12 business days after dispatch.

VAT or import treatment may depend on:

- destination;
- order value;
- fulfillment location;
- applicable EU VAT rules;
- shipping method.

Where Sonic Nord is legally required to collect VAT, it will be handled in accordance with applicable tax rules.

Where import charges are not included in the shipping service, local authorities may request payment from the recipient where legally permitted.

10. CUSTOMS DELAYS

Customs authorities may occasionally inspect or hold international parcels.

Customs processing times are outside the direct control of Sonic Nord.

A customs delay does not automatically mean that a parcel has been lost.

We recommend allowing additional time where tracking indicates that an order is undergoing customs processing.

11. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact support@sonicnord.com as quickly as possible if you notice an address error.

We will make reasonable efforts to update the address before shipment.

However, once an order has entered fulfillment or has been handed to the carrier, we cannot guarantee that the shipping address can be changed.

If a package is returned because an incorrect or incomplete address was provided by the customer, reasonable reshipping or return costs may be charged where legally permitted.

12. UNCLAIMED OR REFUSED PACKAGES

If a shipment is returned because:

- the customer refused delivery;
- the package was not collected;
- customs charges were not paid where legally payable by the customer;
- delivery instructions were ignored;

reasonable shipping, return or handling costs may be deducted from a voluntary refund where legally permitted.

Mandatory statutory consumer rights remain unaffected.

13. DELAYED ORDERS

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact:

support@sonicnord.com

Please provide your order number.

We will investigate the shipment with the relevant carrier or fulfillment partner.

Delivery estimates are not guaranteed, but where applicable law gives you cancellation, refund or other rights because of a delay, those rights remain unaffected.

14. LOST PACKAGES

A package may be considered lost after an appropriate investigation with the relevant shipping carrier.

If a shipment is confirmed as lost, Sonic Nord may, depending on the circumstances and applicable law:

- send a replacement;
- issue store credit;
- provide a refund.

We may require reasonable cooperation from the customer during the carrier investigation.

15. DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please:

- check around the delivery location;
- check with household members;
- check with neighbors where appropriate;
- contact the local carrier.

If the package still cannot be located, contact support@sonicnord.com.

We will review the situation and, where appropriate, open an investigation with the carrier.

A carrier's delivery confirmation may be considered when reviewing the claim, but it does not automatically remove any rights you may have under applicable law.

16. DAMAGED SHIPMENTS

If your package or product arrives damaged, please contact:

support@sonicnord.com

as soon as reasonably possible.

Where appropriate, please provide photographs of:

- the product;
- the shipping packaging;
- the shipping label;
- the damage.

Please do not intentionally discard damaged products or packaging before contacting us if they may reasonably be required for the carrier investigation.

17. MULTIPLE PACKAGES

Orders containing multiple products may occasionally be shipped separately.

You may therefore receive:

- multiple tracking numbers;
- multiple packages;
- deliveries on different dates.

You will not be charged additional shipping solely because Sonic Nord chooses to split an order into multiple shipments.

18. SHIPPING RESTRICTIONS

We may be unable to ship certain products to certain destinations due to:

- legal restrictions;
- carrier restrictions;
- customs regulations;
- sanctions;
- product-specific transportation restrictions.

If we cannot fulfill your order, we will contact you and refund any applicable amount already paid.

19. CHANGES TO THIS POLICY

We may update this Shipping & Duties Policy from time to time.

The shipping conditions applicable to an order are generally those communicated when the order was placed.

Later changes will not normally reduce rights already attached to an accepted order.

20. CONTACT

For shipping questions, contact:

Sonic Nord

Country:
The Netherlands

Email:
support@sonicnord.com