Privacy Policy

PRIVACY POLICY

Last updated: September 20, 2026

1. INTRODUCTION

This Privacy Policy explains how Sonic Nord collects, uses, stores and shares personal information when you:

- visit sonicnord.com;
- place an order;
- contact customer support;
- sign up for marketing;
- interact with our advertisements;
- otherwise use our services.

Sonic Nord is based in the Netherlands.

Contact:
support@sonicnord.com

Legal entity:
[LEGAL ENTITY / BUSINESS STRUCTURE]

Business address:
[BUSINESS ADDRESS]

Company registration number:
[KVK / COMPANY REGISTRATION NUMBER]

VAT number:
[VAT NUMBER]

2. INFORMATION WE COLLECT

Depending on how you interact with Sonic Nord, we may collect:

ORDER INFORMATION
- name;
- billing address;
- shipping address;
- email address;
- telephone number;
- order details;
- selected products;
- transaction information;
- shipping and tracking information.

ACCOUNT AND CUSTOMER INFORMATION
- account details where applicable;
- purchase history;
- customer-service communications;
- return and refund information.

PAYMENT INFORMATION

Payments are generally processed by third-party payment providers.

Sonic Nord does not normally receive or store your complete payment card details.

We may receive limited payment-related information such as:

- payment status;
- payment method;
- transaction identifier;
- partial card information where provided by the payment processor.

TECHNICAL INFORMATION

When you use our Site, certain technical information may automatically be collected, including:

- IP address;
- device type;
- browser type;
- operating system;
- approximate location;
- referring website;
- pages viewed;
- time spent on pages;
- interactions with our Site;
- cookie and similar technology identifiers.

MARKETING INFORMATION

Where applicable, we may process information about:

- marketing consent;
- email or SMS subscriptions;
- advertising interactions;
- campaign attribution;
- abandoned carts;
- product interests.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- process and fulfill orders;
- process payments;
- arrange shipping and delivery;
- provide tracking information;
- handle returns and refunds;
- provide customer support;
- prevent fraud and payment abuse;
- manage our 100-Day Money-Back Guarantee;
- communicate important information about an order;
- improve our Site and products;
- analyze website performance;
- measure advertising performance;
- personalize marketing where permitted;
- send marketing communications where consent or another lawful basis applies;
- comply with tax, accounting and legal obligations;
- protect Sonic Nord, our customers and our services.

4. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation or similar privacy legislation applies, we process personal information on one or more lawful bases.

These may include:

PERFORMANCE OF A CONTRACT

We process information necessary to:

- accept your order;
- receive payment;
- deliver your products;
- process returns;
- provide customer service.

LEGAL OBLIGATION

We may retain or process information where necessary for:

- accounting;
- taxation;
- regulatory compliance;
- fraud prevention;
- responding to lawful requests from authorities.

LEGITIMATE INTERESTS

We may process information where reasonably necessary for legitimate business purposes, including:

- improving our Site;
- securing our systems;
- preventing fraud;
- understanding business performance;
- providing customer support.

We balance these interests against your privacy rights.

CONSENT

Where legally required, we ask for consent before:

- sending certain marketing communications;
- using non-essential cookies;
- using certain advertising or tracking technologies.

You may withdraw consent at any time where consent is the legal basis.

5. SHOPIFY

Our online store is hosted using Shopify.

Shopify may process personal information necessary to operate our ecommerce store, checkout, fraud prevention and related services.

Information processed through Shopify is subject to Shopify's own privacy and security practices.

Using Shopify does not remove Sonic Nord's responsibilities under applicable privacy law.

6. PAYMENT PROVIDERS

We use authorized third-party payment providers to process transactions.

Depending on the payment method selected, your information may be shared directly with the relevant payment provider.

These providers process information according to their own privacy policies and legal obligations.

We do not normally store your complete credit or debit card details.

7. SHIPPING AND FULFILLMENT PARTNERS

To fulfill your order, we may share necessary personal information with:

- warehouses;
- fulfillment providers;
- manufacturers where necessary for direct fulfillment;
- shipping carriers;
- customs brokers;
- delivery partners.

This may include:

- your name;
- shipping address;
- telephone number;
- email address;
- products ordered;
- customs information where required.

Some fulfillment partners may be located outside your country, including in China or the United States.

8. INTERNATIONAL DATA TRANSFERS

Because Sonic Nord sells internationally and works with international service providers, personal information may be processed outside the country in which you live.

Where required by applicable privacy law, we use appropriate safeguards for international transfers of personal information.

These may include:

- adequacy decisions;
- contractual safeguards;
- Standard Contractual Clauses;
- other legally recognized transfer mechanisms.

We only share information reasonably necessary for the relevant service.

9. ANALYTICS AND ADVERTISING

Where enabled, we may use analytics and advertising technologies to understand how visitors interact with our Site and how our advertising performs.

These services may process information such as:

- IP address;
- browser information;
- device identifiers;
- pages viewed;
- purchases;
- products viewed;
- advertisement interactions;
- referral information.

Depending on the tools enabled on our Site, information may be shared with advertising or analytics providers.

Where legally required, non-essential advertising and analytics technologies will only be activated after the appropriate consent has been obtained.

10. META, GOOGLE AND OTHER ADVERTISING PLATFORMS

Where enabled, Sonic Nord may advertise through platforms such as Meta, Google or other advertising networks.

These services may receive information about customer interactions with our Site to:

- measure conversions;
- attribute sales;
- improve advertising;
- create audiences;
- show relevant advertising.

Use of these technologies is subject to applicable privacy and cookie laws.

Where consent is legally required, we will request it before activating relevant tracking technologies.

11. EMAIL AND SMS MARKETING

If you subscribe to our marketing communications, we may send:

- offers;
- product launches;
- promotions;
- abandoned-cart reminders;
- company updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the message.

Where SMS marketing is offered, you may opt out according to the instructions contained in the message.

Transactional messages relating to an existing order are not considered marketing and may still be sent where necessary.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our Site may use cookies and similar technologies for purposes including:

- operating the Site;
- remembering preferences;
- maintaining checkout functionality;
- fraud prevention;
- analytics;
- advertising;
- measuring conversions.

Some cookies are necessary for the Site to function.

Other cookies may require consent depending on your location.

For more information, please review our Cookie Policy or cookie settings available on the Site.

13. FRAUD PREVENTION

We may use personal and transaction information to identify or prevent:

- fraudulent orders;
- stolen payment methods;
- payment abuse;
- return fraud;
- account misuse;
- security threats.

Orders identified as high risk may be:

- reviewed;
- delayed;
- cancelled;
- refunded;

where reasonably necessary and legally permitted.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

- legal obligations;
- tax requirements;
- accounting requirements;
- contractual obligations;
- fraud prevention;
- customer-service needs;
- dispute resolution.

Order and transaction information may need to be retained for several years where required by tax or accounting law.

Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer reasonably required.

15. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against:

- unauthorized access;
- loss;
- misuse;
- alteration;
- disclosure;
- destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

16. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights concerning your personal information.

These may include the right to:

- access your personal information;
- correct inaccurate information;
- request deletion;
- restrict certain processing;
- object to certain processing;
- withdraw consent;
- request data portability;
- complain to a data protection authority.

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact:

support@sonicnord.com

We may need to verify your identity before completing certain requests.

17. EUROPEAN ECONOMIC AREA, UK AND SWITZERLAND

Customers in the EEA, United Kingdom and Switzerland may have additional rights under applicable data protection laws.

Where applicable, Sonic Nord acts as controller for personal information collected directly through our Site and customer relationships.

Our service providers may act as processors, independent controllers or a combination of these roles depending on the service provided.

18. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your jurisdiction, these may include rights to:

- know what personal information is collected;
- request access;
- request correction;
- request deletion;
- obtain a copy of personal information;
- opt out of certain targeted advertising;
- opt out of certain sales or sharing of personal information.

Where applicable, requests can be submitted to:

support@sonicnord.com

Sonic Nord does not sell personal information for monetary payment.

Certain advertising practices may be legally defined as "sharing" or "sale" in some U.S. states even where no money changes hands.

Where required, we provide the appropriate opt-out mechanisms.

19. CHILDREN'S PRIVACY

Our Site is not directed primarily at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information unlawfully, contact us at:

support@sonicnord.com

20. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information.

21. CUSTOMER REVIEWS AND USER CONTENT

If you voluntarily submit:

- a review;
- photograph;
- video;
- testimonial;
- other content;

we may process the information associated with that submission.

Where content is publicly displayed, information you choose to publish may become publicly accessible.

We will use customer content according to the permissions given to us and applicable law.

22. BUSINESS TRANSFERS

If Sonic Nord undergoes a:

- merger;
- acquisition;
- restructuring;
- financing;
- sale of assets;

personal information may be transferred as part of that transaction where legally permitted.

Any successor organization will remain subject to applicable privacy obligations.

23. DISCLOSURE REQUIRED BY LAW

We may disclose personal information where reasonably necessary to:

- comply with applicable law;
- respond to a valid court order;
- respond to lawful government requests;
- protect our legal rights;
- investigate fraud;
- protect customers or others from harm.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

- legal requirements;
- new services;
- new technology;
- changes to our business;
- changes to our service providers.

The most recent version will be published on this page with the updated date.

25. CONTACT

Questions about this Privacy Policy or requests concerning your personal information can be sent to:

Sonic Nord

Country:
The Netherlands

Email:
support@sonicnord.com