Refund Policy

REFUND & 100-DAY MONEY-BACK GUARANTEE POLICY

Last updated: September 20, 2026

1. OUR 100-DAY MONEY-BACK GUARANTEE

We want you to be able to properly try your Sonic Nord product.

That is why eligible Sonic Nord products are covered by our voluntary 100-Day Money-Back Guarantee.

You have 100 days from the date your order is delivered to contact us and request a return.

Eligible products may have been reasonably tried and used during this period.

The 100-Day Money-Back Guarantee is offered in addition to, and does not replace, any statutory rights you may have under applicable consumer law.

2. ELIGIBILITY FOR THE 100-DAY GUARANTEE

To qualify for a return under our 100-Day Money-Back Guarantee:

- You must contact us within 100 days after delivery.
- The product must have been purchased directly from Sonic Nord.
- The product must not have been intentionally damaged.
- The product must not have been materially altered.
- The product must not have been abused or used in a manner clearly inconsistent with normal consumer use.
- The product must not have been lost or destroyed.
- Where reasonably possible, included accessories and components should be returned with the product.

Normal testing and reasonable use do not automatically make a product ineligible for the guarantee.

3. HOW TO START A RETURN

To request a return, contact:

support@sonicnord.com

Please include:

- Your order number.
- The name or email address used for the order.
- The product you wish to return.
- The reason for your return.

We may request additional information where reasonably necessary to process the return.

Please do not send products back without first contacting us.

We will provide the appropriate return instructions after your request has been reviewed.

4. RETURN SHIPPING COSTS

For ordinary change-of-mind returns under the 100-Day Money-Back Guarantee, the customer is responsible for return shipping costs unless applicable law requires otherwise.

We recommend using a tracked shipping service where available.

Sonic Nord is not responsible for return packages that are lost in transit before they are received by us or our designated return facility, except where applicable law provides otherwise.

If the product is defective, damaged on arrival or incorrectly supplied, Sonic Nord will cover reasonable return or replacement shipping costs where required by applicable law or where we confirm this with you in advance.

5. REFUNDS

Once an approved return has been received and inspected, we will process the refund as soon as reasonably possible.

Where possible, refunds will be issued to the original payment method.

Processing times may vary depending on your bank, card issuer or payment provider.

Unless otherwise required by law, refunds under our voluntary 100-Day Money-Back Guarantee cover the eligible product amount paid after discounts.

Original premium, priority or express shipping charges are generally non-refundable.

If a refund is required because the product was defective, incorrectly supplied or because applicable law requires the original shipping charge to be refunded, we will follow the applicable legal requirements.

6. USED PRODUCTS

Our 100-Day Money-Back Guarantee allows customers to reasonably try eligible Sonic Nord products.

A product does not need to be completely unused to qualify.

However, we may refuse or reduce a voluntary refund where a product shows:

- Deliberate damage.
- Excessive abuse.
- Unauthorized modification.
- Damage caused by improper washing, cleaning or storage.
- Damage caused by use contrary to clear product instructions.
- Evidence of fraudulent or abusive use of the guarantee.

This does not limit any statutory rights you may have in relation to defective or non-conforming goods.

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your item is damaged, defective or incorrect, contact us at support@sonicnord.com as soon as reasonably possible.

Please provide:

- Your order number.
- A description of the issue.
- Photographs or video where reasonably appropriate.

Depending on the circumstances, we may offer:

- Troubleshooting.
- Replacement parts.
- A replacement product.
- Repair.
- Store credit.
- A full or partial refund.

Where the product is faulty or does not conform to the contract, your statutory rights remain unaffected.

8. BUNDLES, MULTI-BUY OFFERS AND FREE PRODUCTS

Returns involving bundle discounts, multi-buy promotions or free products may require the refund to be recalculated.

For example, if an order was purchased under a:

- Buy 2, Get 1 Free promotion.
- Bundle discount.
- Multi-item discount.
- Spend-and-save promotion.

and only part of the order is returned, the value of the items retained may be recalculated based on the promotion terms that applied when the order was placed.

This may reduce the amount refunded.

If a free promotional product was provided because the order met certain purchase conditions, we may require the promotional item to be returned if the qualifying purchase is refunded.

If the free item is not returned, where legally permitted, we may deduct its stated promotional or retail value from the refund.

Any recalculation will not reduce mandatory consumer rights.

9. FINAL SALE AND EXCLUDED ITEMS

If an item is excluded from the voluntary 100-Day Money-Back Guarantee, this will be clearly disclosed before purchase.

Any "Final Sale" designation only affects our voluntary commercial return policy.

It does not remove statutory rights relating to:

- Defective goods.
- Incorrectly supplied goods.
- Goods that are not as described.
- Other rights that cannot legally be excluded.

10. CANCELLATIONS BEFORE SHIPMENT

If you wish to cancel an order before it has shipped, contact:

support@sonicnord.com

as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment.

However, we cannot guarantee cancellation once an order has entered processing or has been handed to the carrier.

If the order cannot be cancelled before shipment, you may still be able to return it under this Policy or applicable consumer law.

11. ADDRESS ERRORS, REFUSED PACKAGES AND UNCLAIMED SHIPMENTS

Customers are responsible for providing accurate shipping information.

If a package is returned because:

- An incorrect or incomplete address was provided.
- Delivery was refused without exercising a valid legal cancellation right.
- The package was not collected.
- Customs or delivery instructions were ignored.

we may deduct reasonable additional shipping or return costs from a voluntary refund where legally permitted.

Any required statutory refund rights remain unaffected.

12. INTERNATIONAL DUTIES AND TAXES

Any refund of import duties, import VAT, customs fees, brokerage fees or similar charges depends on:

- The destination country.
- Who originally collected the charge.
- The relevant customs authority.
- The shipping method used.

Where those charges were collected directly by customs, a carrier or another third party, Sonic Nord may not be able to refund them directly.

Where Sonic Nord is legally responsible for refunding a tax amount it collected, we will do so in accordance with applicable law.

13. UNITED KINGDOM CUSTOMERS

Our 100-Day Money-Back Guarantee is separate from any mandatory consumer cancellation or product rights available under UK law.

Where a statutory cancellation right applies, it remains available regardless of our voluntary 100-Day Guarantee.

Nothing in this Policy limits statutory rights relating to faulty, misdescribed or non-conforming goods.

14. EUROPEAN UNION AND EEA CUSTOMERS

Our 100-Day Money-Back Guarantee is separate from any statutory right of withdrawal available to consumers in the EU or EEA.

Where a statutory right of withdrawal applies, it remains available regardless of our voluntary 100-Day Guarantee.

Where legally permitted and disclosed before purchase, the customer may be responsible for the direct cost of returning goods under a statutory withdrawal right.

Nothing in this Policy limits statutory rights relating to faulty, misdescribed or non-conforming goods.

15. ABUSE OF THE RETURN POLICY

We reserve the right to investigate and reject voluntary return claims where there is reasonable evidence of:

- Fraud.
- Repeated abuse of the 100-Day Guarantee.
- Return of a different product.
- Intentional damage.
- False claims.
- Manipulation of promotions.
- Attempts to obtain multiple refunds for the same purchase.

We may restrict future use of our voluntary guarantee in cases of confirmed abuse.

This does not affect mandatory statutory consumer rights.

16. REFUNDS TO ORIGINAL PAYMENT METHOD

Refunds will normally be returned to the payment method used for the original purchase.

If that payment method is unavailable, expired or technically unable to receive the refund, we may contact you to arrange an alternative lawful refund method.

We do not normally issue cash refunds for online purchases.

17. REFUND PROCESSING TIMES

Once a refund has been approved and processed by Sonic Nord, your bank or payment provider may require additional time before the funds appear in your account.

These processing times are controlled by the payment provider and may vary.

If you have received confirmation from us that a refund has been processed but it does not appear after a reasonable period, please contact your bank or payment provider first and then contact us if further assistance is required.

18. CHANGES TO THIS POLICY

We may update this Refund & 100-Day Money-Back Guarantee Policy from time to time.

The policy applicable to a purchase is generally the version in effect when the order was placed, except where a later change is required by law or provides more favorable rights to the customer.

19. CONTACT

For return or refund questions, contact:

Sonic Nord

Country:
The Netherlands

Email:
support@sonicnord.com